Notes from the President

Ken Hilton - President Red Wing Software

January 2024 is now in the books. All W-2s, 1099s, and many other forms should be completed, and the reports for the fourth quarter of 2023 should be completed and filed. Many companies were required to file electronically this year for the first time, as the threshold for electronic filing was reduced from 250 to 10 forms.
The end of any year and into the first of the following year is always an exciting time for Red Wing Software as we scramble to change tax tables and forms in our products so our customers are assured of having the most up-to-date information for their calculations.
January is the busiest time for our support team, and many other staff members step in to help with the increased call load. I’m happy to say our dedicated team maintained an exceptional rate of over 95% of calls being taken as they come in with very short hold times for the few that didn’t get picked up in real-time.
I hope everyone had a great start to the new year.
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