Notes from the President

Ken Hilton - President Red Wing Software

One of the many things that makes Red Wing Software a great company is the average length of time employees stay with the organization. Unfortunately, on occasion, one of those long-time staffers decides they have reached the point they think they are ready to retire.
Janet Polski has been in charge of helping customers renew their Customer Care Membership for over 15 years. When Janet indicated a few months ago she was thinking of retiring at the end of April, we knew we had big shoes to fill. My opinion is, nobody should retire until they have at least 30 years of service in. As usual, my opinion didn’t carry much weight in her decision-making process.
Janet has been instrumental in creating and streamlining our current Customer Care Membership renewal process. I’m sure many of you have had the opportunity to work with Janet over the years, and know how good she is at making the process quick and easy. We certainly appreciate her role in helping maintain our excellent rate of customer retention.
Rest assured the renewal process will continue as it has with Janet’s protégé, Katrina. Like Janet, you have probably talked to Katrina over the last few years as she, among other things, answered the phones for Red Wing Software. Katrina has been working under Janet’s tutelage for a few months now, and as of April 1st assumes the position full-time while Janet transitions to retirement on April 30th.
We certainly wish Janet the best in retirement as she takes care of her horses and various other animals on her “ranch” with her husband, Tom. Tom is also the Fixed Base Operator at the Red Wing Regional Airport, so I hope to run into Janet occasionally at the airport as I’m sure he will talk her into helping out.
While we never like to lose great team members, we certainly appreciate all the hard work and dedication they have provided over the years, and Janet has been one of the best.
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