Mark, our New Business Development Manager, was talking to me the other day about a customer that had stopped using our software in favor of another company’s software. It seems this customer was in need of some new functionality, so he started looking for software that had those capabilities. He found new software, made the switch, and proceeded to set up and re-enter a lot of the data that had already been entered into the Red Wing Software product.
As you can imagine, starting over with new software is a very large task. Once he got started, he discovered he was missing much of the functionality he was taking advantage of in the Red Wing Software product previously used. So, he called Mark and wondered what it would take to move back to Red Wing Software, and mentioned the reason for the original switch. Mark explained that the functionality he was looking for was actually already available in the Red Wing Software product, and could have easily been implemented with a quick call to our staff.
This is just one example of a case when it is a good idea to talk to your current supplier when you are looking for something that is related to a product you are using and already comfortable with. This happens to be a software example, but it could apply to almost any product or service. Keep in mind you have been working with this supplier for some time, likely trust their opinion, and if what you are looking for is not available, your current supplier might be able to help you find a solution.
- Ken Hilton, President