January was a very challenging and successful month for Red Wing Software. As we expected, there was a large number of calls for support as our customers were completing 2017, starting 2018, and processing payroll reports and Federal tax forms. Even with the huge increase in call volume, we continued to maintain a direct call pickup above 90%. For those calls that were posted to our call board, it was rare that subscribers to our Silver and Gold Customer Care Memberships waited over an hour for a return call. There was a great effort by our support staff and several others in our company to minimize the wait time, and provide the best service possible at the busiest time of the year.
With more of our customers wanting to get their software training online, we have decreased the number of live classroom training sessions to six classes in three weeks for 2018. You can view the schedule here: Live Classroom Training.
In addition to our classroom training, we are offering several virtual classes, both live and recorded. You can view those offerings here: Virtual Classroom Training.
Several of our staff members will be at industry trade shows throughout the country. We will have staff at shows in Texas, Kentucky, California, Wisconsin, and Minnesota, and that’s just in the first quarter of 2018. We always appreciate the opportunity to talk to our customers at these shows and hope you can stop by and say “howdy.”
The online Virtual Classroom provides you with in-depth information and explanations that allow you to learn more about CenterPoint from any location where you can access the internet (high-speed internet connection recommended). The training sessions in the Virtual Classroom are presented live by one of our CenterPoint experts. The sessions will also be recorded and sent to you so you can refer to the information afterwards.
CenterPoint Payroll Setup and Features
Tuesday, February 6, 2018
CenterPoint Payroll Reports
Tuesday, February 13, 2018
Click here to register for these sessions.
Computer Forms, Inc., for Red Wing Software, is now carrying 2018 labor law posters. These all-in-one State, Federal, and OSHA labor law posters provide everything you need to be fully compliant and avoid fines. Plus, you save money and space by only needing one poster, not two! Posters are laminated and ready to post. Available in English or Spanish versions and for all U.S. states or territories. All posters ship featuring the most current updates. Only $39 each.
Please visit redwing.computerforms.biz or call 800.458.0158.
To process your support calls and e-mail requests in a timely manner, we need your company account phone number. This helps us know what products and support level you have enrolled in. Please give your company account phone number to those who may be working with your system – your IT person, accountant, etc.