Mark, our New Business Development Manager, was talking to me the other day about a customer that had stopped using our software in favor of another company’s software. It seems this customer was in need of some new functionality, so he started looking for software that had those capabilities. He found new software, made the switch, and proceeded to set up and re-enter a lot of the data that had already been entered into the Red Wing Software product.
As you can imagine, starting over with new software is a very large task. Once he got started, he discovered he was missing much of the functionality he was taking advantage of in the Red Wing Software product previously used. So, he called Mark and wondered what it would take to move back to Red Wing Software, and mentioned the reason for the original switch. Mark explained that the functionality he was looking for was actually already available in the Red Wing Software product, and could have easily been implemented with a quick call to our staff.
This is just one example of a case when it is a good idea to talk to your current supplier when you are looking for something that is related to a product you are using and already comfortable with. This happens to be a software example, but it could apply to almost any product or service. Keep in mind you have been working with this supplier for some time, likely trust their opinion, and if what you are looking for is not available, your current supplier might be able to help you find a solution.
May 4, 2016 9:13 AM by rpalm
Tullando Farm, of Orford, New Hampshire, was featured in the story, “Why I Chose Robots: Tullando Farm” in the April 1, 2016 issue of Progressive Dairyman. Check out the story to see how this Red Wing Software customer is using technology to keep moving forward!
Would you like to ensure uninterrupted service of your Red Wing Software Customer Care Plan, and save the time of paying your invoice manually? By signing up for automatic renewal, your current credit card information will be securely stored, and you will receive email notification prior to your card being billed. You will no longer receive a printed renewal form via the mail. To sign up for automatic Customer Care Plan renewal, visit My Account at www.redwingsoftware.com (you must be signed in), and you will be able to opt in to Auto-Renew during the renewal process.
- Julie’s (Sales Engineer) son Joey’s college team won the CCIW Indoor Conference Track Championship. Joey is one of the team captains and competes in vaulting. This was the first time the school has won the indoor championship.
- Connie’s (Technical Writing) oldest daughter was recently made the Captain of the University of Wisconsin Platteville dance team for 2016-2017.
- Roxie (Administrative Assistant) and her husband Steve welcomed granddaughter Vada Marie. Having four wonderful grandsons already, it was fun to shop for pink, ruffles and bling!