Many Red Wing Customers have spoken with Chad Glover. He helps customers move (”migrate”) to newer Red Wing Software programs. Chad has been with Red Wing Software for eight years. I caught up with Chad to see what he has to say about helping Red Wing Software customers.
Do you have any tips for Red Wing Software customers thinking about upgrading to a newer program?
Do your homework by attending an online software demonstration. Keep an open mind and stay positive through the process. The new software is going to be different, but different is not a bad thing. Call and ask questions - that’s what we’re here for.
What’s your favorite part of your job?
My favorite part of my job is the people I work with, both my coworkers and customers. I especially enjoy traveling and being able to meet our customers face-to-face.
What is the biggest obstacle customers face when upgrading, and how can they avoid it?
The biggest obstacle in upgrading is the fear of the unknown. This can be avoided by asking questions, viewing our training videos, and following the steps we have in place to make the transition as smooth as possible.
On a more personal note, you and your wife recently became first-time parents. How are you enjoying parenthood?
Yes, my wife Rachel and I have a wonderful six-month-old boy, named Brik. He is growing up fast and things have changed a lot in our house. I love every minute of it, especially that first smile he gives me every morning. I could not think of a more perfect way to start my day.