Notes from the President

05 July 2021 khilton Notes from the President

Ken Hilton - President Red Wing Software

Last month I mentioned visiting with a customer looking for functionality that would make CenterPoint® Payroll software work better for their operation. In a meeting following that visit, our internal team that looks at new functionality at a high level discussed what we could do to encourage our customers to use our services to help them better use our products. Also, why are some people reluctant to call and ask questions when looking for functionality or have a question?
We stepped back and looked at customer service from a view outside Red Wing Software and came up with some thoughts and experiences of our own.
One team member commented that it took “forever” to get to a live person when trying to resolve an issue with an insurance company. Unfortunately, this happens so often that people have come to expect a bad customer service experience, and they are reluctant to put themselves through the agony of calling for help. At Red Wing Software, live support team members take more than 95% of all support calls as they come in without a call-back or a long wait time, and 100% of callers have immediate access to a live person during business hours.
Another popular excuse for poor customer service when calling for assistance, especially from large multi-national companies over the last several months, has been the lingering pandemic. I understand this has put a strain on many companies. However, when it comes to customer service provided primarily by phone, if a relatively small business, like Red Wing Software, can seamlessly transition to a work-from-home business model, why can’t a multi-national company with seemingly unlimited resources do the same? To steal a quote from our current president; “C’mon man.”
Please don’t hesitate to contact us for help with our products or suggestions that will make our software better. Of course, if you prefer to not talk to a live person, we’ll still be happy to provide excellent customer service, if you send us an email.
On behalf of Red Wing Software, I hope everyone had/has a safe Canada Day and Independence Day.

Customers in the News

23 June 2021 StephanieE Customers in the News
Customer: Cornerstone Family Farms, Salem, Indiana
Story: Know Your Numbers
Publisher: Agriculture.com, May 3, 2021
What the story is about: Cornerstone Farms has been using both CenterPoint Accounting for Agriculture and Conservis.
Customer: Wendte Farm, LLC, of Altamont, Illinois
Story: Women Farm Their Own Way
Publisher: Prairie Farmer, May 14, 2021
What the story is about: Two sets of sisters in two very different operations carve out their own niches in production agriculture.

Behind the Scenes - May 2021

16 June 2021 roxie-thoner Behind the Scenes
• Jayme (Accounting Software Support Specialist) celebrated a milestone birthday.
• Ashley (Accounting Software Support Specialist) took a vacation with Paytin and her mom to NC to deliver puppies and spend time with family and friends.
• Allison (Accounting Software Support Specialist) bowled her personal best game with a score of 287.
• Katrina (Customer Service Representative) celebrated her dad’s retirement after almost 25 years of working for the City of Red Wing.
• Carole's (Staff Accountant) daughter Zoe graduated from UW-Madison in three years with a degree in Biochemistry! She will begin working at research lab at Mayo Clinic in June.

Online Training Sessions

15 June 2021 connies Customer Information
We are pleased to offer our Red Wing Software customers an opportunity to learn more about CenterPoint via Online Training sessions. Online Training sessions provide you with in-depth information and explanations that allow you to learn more about CenterPoint from any location where you can access the internet (high-speed internet connection recommended). The sessions are presented live by one of our CenterPoint experts while you view the presenter's computer screen. You will have the opportunity to ask questions. The sessions are recorded and sent to you so you can refer to the information afterward.
You can view and register for all available sessions by clicking here or click one of the individual session links below.
CenterPoint Payroll Overtime Processing
  Tuesday, August 3, 2021
9:30 am – 10:30 am Central Time
Price: $39.00
Red Wing Software also offers pre-recorded On Demand Training Video sessions as well as live training sessions. This gives you the flexibility to access the training at any point after the original live session was offered. The pre-recorded On Demand Training Video sessions can be purchased with 30-day access and can be viewed as many times as you like during the 30 days. You can view and purchase all available pre-recorded sessions by clicking here.

Online Classroom Training

07 June 2021 connies Customer Information
Red Wing Software has converted our in-person CenterPoint Classroom Training to an online format for 2021. Online Classroom Training sessions offer the same curriculum as the live Classroom Training seminars, which have been temporarily canceled due to COVID-19. The format has been altered to better suit online learning. Hours are limited to four hours per day and run from two to four consecutive business days (depending on the course). Attendees join a scheduled Online Classroom Training session with other Red Wing Software users. Sessions are presented by an experienced Red Wing Software instructor. Online Classroom Training is the most comprehensive way to learn how to use CenterPoint.
You can view and register for all available sessions by clicking here or click one of the individual session links below.
Advanced CenterPoint Accounting for Agriculture
  July 13-14, 2021
9:00 am – 1:00 pm CST
Cost: $150.00
This training is a two-part 8-hour live online session held on two sets of consecutive days for a total cost of $150.00 (4 hours/$75.00 for each part) and will be limited to 15 participants.