Your Ideas: We Use Them!

By Stephanie Elsen

Your Ideas: We Use Them!

As a business, you work with plenty of different companies. When you submit feedback to vendors, what happens with your ideas and comments? Are they considered or thrown to the side?

Red Wing Software records ideas and suggestions given to us by customers. Each one is entered into a database and sorted by subject. We read every one of the comments when we create the updates for Red Wing Software accounting software and payroll software products.

When it comes time to improve our software, we prioritize customer feedback by the most requested and impactful. Customer comments are what we use to shape and improve our products. 100%.

So if you are a Red Wing Software customer wondering whether your opinion counts, please be aware that your opinion is what matters most to us and the future of Red Wing Software products.

The Person Behind the Voice – Ron Delaney

My name is Ron Delaney and I work in Technical Support. In March, I celebrated my seven year anniversary at Red Wing Software. It is my second time working for the company. I worked here from 1981-1985, when Red Wing Software was just starting. I then spent over 20 years working for two other companies in Red Wing. The computers and software have changed drastically over the years, but the one thing that has not changed is Red Wing Software’s dedication to providing excellent customer service. Currently, I support users in TurningPoint and Red Wing Payroll, and I am starting to assist users with CenterPoint Payroll.

I work from home two days a week and recently updated my home office to have a treadmill desk. I am slowly working on being able to walk, talk and use a mouse at the same time. When I am on the phone, I stop walking so I can concentrate on talking and using the mouse. It is a learning process and I hope with time, I will be able to accomplish all three tasks at the same time.

Outside of work, I enjoy golfing, which can be quite relaxing if you can ignore all of the bad shots and other things that can occur on the golf course. I have been golfing over 25 years and have learned that it is a sport that teaches honor and integrity. There are no referees on the course to tell you if you need a penalty - it is something that you have to acknowledge and force yourself to play the game properly. I have been involved in a men’s team league for the past 13 years and I have golfed with a group of friends every Tuesday (weather permitting) for 15 years.

Ron Delaney

Ron and two different views of his home office.

Notes from the President

Ken Hilton - President Red Wing Software

It’s that time of year again, time for us in the United States to calculate what we owe in taxes to our Federal and State treasuries. Whether you choose to do your own tax returns or hire another professional to help, you should have a good and complete accounting of the financial information you need to complete the task.

At Red Wing Software, we believe that you should keep records for your own business analysis. You need this information more than any other person or entity to ensure you have a firm grasp on the profitability of your business. On the plus side, it also allows you to easily prepare your taxes. If you keep good records for yourself, information for your accountant, banker, consultant, or anyone else should be an easily extracted by-product of those records.

If your records aren’t complete, you should seriously take a look at the process you use to keep these records. Since most of you reading this are likely using some Red Wing Software accounting product, you have the foundation to keep accurate, detailed, and complete records.

While I’m certain most of us don’t want to pay more taxes than we owe, we need to remember that taxes are the rent we pay for the privilege of living in this great country.

On a topic closer to all of us at Red Wing Software, this month marks the end of an era. Long-time co-worker and mentor Jon Isackson has decided to retire. Jon has been with the company since the beginning. You can only imagine the number of hats a person can wear over a career that spans more than three decades. Jon has had a huge impact on making the company what it is today, and his vast knowledge, history, and leadership will be missed. Knowing Jon, he won’t be slowing down, and will likely look back and try to figure out how he ever had time to work. We certainly wish Jon the best in his well deserved retirement.