***See rw-cloud-administration.htm instead.

CenterPoint Payroll - Red Wing Software Cloud Services – CenterPoint (Administration Functions)

Related Help

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Send Messages

Log Off Users

Perform Remote Assistance for Specific Users

Change Passwords for Specific Users

Get an Active Company Report

Copy All Company Users List to the Clipboard

Starting the AdminSet

Note: Administration functions can be performed by logging in with an Admin username and password.

  1. Connect to the Red Wing Software Cloud Service.
  2. Select the AdminSet application (if you connected via an Internet Browser (web) - Option 1 or via a RDP file - Option 3) or the AdminSet (Work Resources) icon (if you connected via the Start menu or Desktop Icon - Option 2) to open the Red Wing Software Cloud Services administration functions.
  3. Click Connect.
  4. If prompted, login with the username and password provided to you from Red Wing Software.

Send Messages

  1. Follow the Starting the AdminSet section of this document.
  2. Right-click on the highest level of the screen shot below. In this example, you would right-click on RW000001 (RedWing Pilot 1).

  1. Select Send Messages to All Company Users.

  1. Enter the message you wish to send and then click OK.

  1. At the Are you sure you want to send the message prompt, click Yes.
  2. Each user displayed under the main node will receive the message in a blue box that extends across the middle of their monitor. They can dismiss the message by clicking OK.

  1. You will receive a Results window that will display which users received the message. Click Close.

To send a message to a specific user:

  1. Follow the Starting the AdminSet section of this document.
  2. Right-click on the user you want to send a message to. For example, right-click on bpilot@rwpilot1.com.

  1. Select Send Message.

  1. Enter the message you wish to send and then click OK.

  1. At the Are you sure you want to send the message prompt, click Yes.
  2. The user will receive the message in a blue box that extends across the middle of their monitor. They can dismiss the message by clicking OK.

  1. You will receive a Results window that will display the user that received the message. Click Close.

Log-Off Users

Log Off All or Specific Users
  1. Follow the Starting the AdminSet section of this document.
  1. Right-click on the highest level of the screen shot below. In this example, you would right-click on RW000001 (RedWing Pilot 1).

  1. Select Logoff All Company Users.
  2. At the Are you sure you want to logoff the following users message, click Yes.

  1. Click Yes.
  1. Each user displayed under the main node will be logged off.

  1. You will receive a Results window that will display the users that were logged off. Click Close.

To log off a specific user

  1. Follow the Starting the AdminSet section of this document.
  2. Right-click on the user you want to log off. For example, right-click on bpilot@rwpilot1.com.

  1. Select Logoff.

  1. Click Yes.
  2. The selected user will be logged off.

  1. You will receive a Results window that will display the user that was logged off. Click Close.

Perform Remote Assistance for Specific Users

Remote assistance allows an administrator to access a user's session without being physically located at the user's computer.

To Remotely Control a Specific User's Session

  1. Follow the Starting the AdminSet section of this document.
  2. Right-click on the user you want to peform remote assistance for. For example, right-click on bpilot@rwpilot1.com.

  1. Select Remote Assist.

  1. At the Are you sure you want to send a remote assistance invitation to the user message, click Yes.
  2. The selected user will see a Remote control request "username" is requesting to control your session remotely. Do you accept the request? message. If the user clicks Yes, you will have remote access to the user's computer and can operate their computer until you click the X to close the screen or if the user clicks No, you will receive a The operator or administrator has refused the request message and then you can click OK to continue.
  3. In either case, you receive a Results window that will display the user that the remote invitation was sent to.

  1. Click Close.

Change Passwords for Specific Users

  1. Follow the Starting the AdminSet section of this document.
  2. Right-click on the user you want to change the password for. For example, right-click on bpilot@rwpilot1.com.

  1. Select Change Password.

  1. Enter and confirm the new password for the user, and then click OK.
Note: Passwords must be at least 8 characters, include at least one uppercase character, and cannot contain the account owner's name. By default, passwords expire after 90 days.

  1. At the Are you sure you want to change the password message, click Yes.
Note: The action is not reversible.

  1. After the password is changed, the user must change their password at the time of their next login. Click OK at the confirmation message.

Get an Active User Report for All Company Users

  1. Follow the Starting the AdminSet section of this document.
  2. Right-click on the highest level of the screen shot below. In this example, you would right-click on RW000001 (RedWing Pilot 1).

  1. Select Active User Report for All Company Users.

  1. Click Close.

Copy All Company Users List to the Clipboard

  1. Follow the Starting the AdminSet section of this document.
  2. Right-click on the highest level of the screen shot below. In this example, you would right-click on RW000001 (RedWing Pilot 1).

  1. Select Copy All Company Users List to Clipboard.
  2. Once the action is performed, you can use CTRL + V to paste the list into any Windows program. The example below shows the list copied into a Word document.

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