Notes from the President

Ken Hilton - President Red Wing Software

How do you know if you’re doing something the best way, if you’ve only tried one way to do it? Look at any important process in your organization and think about a way to change it. You might be surprised to find out the way you’ve been performing that process isn’t the best way.
You may ask someone to be more efficient, at a lower cost, or with fewer errors, but is the system they are working in allowing them to accomplish any of these results? Trying one or more alternatives to a given process might produce the results you’re looking for, or even better results than expected.
At Red Wing Software, we never assume that there is only one way to accomplish a task. We constantly challenge our staff and debate new ways to improve, move new requests for changes through the process faster, or make our software faster, easier to use, with fewer errors, etc. Sometimes we need to think outside the box and try some ideas that feel a little strange at first. Quite often this exercise yields a result that wouldn’t have been considered without a group of us throwing out ideas and hammering through to a conclusion.
Try it. You might be surprised. I’m sure you’ve heard this before, but a wise customer told me once, “If you always do what you’ve always done, you’ll always be where you already are.”
Comments are closed