By Stephanie Elsen
Customer Care Membership with Red Wing Software gives customers a comprehensive package of benefits for using its accounting and payroll software products. Included in Customer Care Membership are unlimited phone and e-mail support, product version updates and enhancements, and of course tax table updates. Once customers try Customer Care Membership, a large percentage of them see the value and renew each year. (January 2013 renewal rate=89.75 %.)
Here are some interesting facts about Red Wing Software Customer Care Membership.
- Support team members have an average of 13 years of experience at Red Wing Software.
- 100% of product updates come from customer suggestions.
- Customer Care Members are provided with a toll-free number to call, which rings directly into the team supporting the product they are using.
- Support is 100% U.S. based.
- Product updates can be done online via the internet, or customers can receive updates on a CD via mail.
- Detailed training videos and documents by subject are available to Customer Care Members.