Customer Care Memberships

A Customer Care Membership gives you access to a highly skilled team of Support Specialists who are ready to answer your questions, as well as access to regular updates developed to incorporate suggestions received from customers like you.

We offer several Membership options; each designed to fit specific business needs. Most plans include “next call” or guaranteed response times of no more than one hour on an unlimited number of calls!

Use the charts below to select the appropriate Membership for your business. For more information and pricing, please contact a Customer Care Specialist at 800-732-9464.

Membership Benefits
Membership Policies

Customer Care Membership Benefits

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AgCHEK

Benefits	Bronze	Silver	Gold
Unlimited, toll-free access to Support Center
Tax tables and Federal tax form changes available (with Payroll)
Response time varies
Guaranteed one hour response time
Guaranteed next available technician
Personalized one hour online training session

CenterPoint Accounting

Benefits	Silver	Gold
Unlimited, toll-free access to Support Center
Maintenance releases available for free download
Tax tables and Federal tax form changes available (with Payroll)
Guaranteed one hour response time
Guaranteed next available technician
25% discount on training seminars
50% discount on training seminars
Personalized one hour online training session

CenterPoint Payroll

Benefits	Silver	Gold
Unlimited, toll-free access to Support Center
Maintenance releases available for free download
Tax tables and Federal tax form changes available (with Payroll)
Guaranteed one hour response time
Guaranteed next available technician
25% discount on training seminars
50% discount on training seminars
Personalized one hour online training session

Champion Controller

Benefits	Bronze	Silver	Gold
Unlimited, toll-free access to Support Center
Tax tables and Federal tax form changes available (with Payroll)
Response time varies
Guaranteed one hour response time
Guaranteed next available technician
Personalized one hour online training session

Perception

Benefits	Bronze	Silver	Gold
Unlimited, toll-free access to Support Center
Tax tables and Federal tax form changes available (with Payroll)
Response time varies
Guaranteed one hour response time
Guaranteed next available technician
Personalized one hour online training session

Red Wing Payroll

Benefits	Silver	Gold
Unlimited, toll-free access to Support Center
Maintenance releases available for free download
Tax tables and Federal tax form changes available (with Payroll)
Guaranteed one hour response time
Guaranteed next available technician
25% discount on training seminars
50% discount on training seminars
Personalized one hour online training session

TurningPoint

Benefits	Silver	Gold
Unlimited, toll-free access to Support Center
Maintenance releases available for free download
Tax tables and Federal tax form changes available (with Payroll)
Guaranteed one hour response time
Guaranteed next available technician
25% discount on training seminars
50% discount on training seminars
Personalized one hour online training session

Windows Accounting Series

Benefits	Silver	Gold
Unlimited, toll-free access to Support Center
Tax tables and Federal tax form changes available (with Payroll)
Guaranteed one hour response time
Guaranteed next available technician
Personalized one hour online training session

Check classroom training schedule for availability. Professional Services and online training can be scheduled during the months of March through December.

Customer Care Membership Policies

Guaranteed Response Times

Guaranteed response times are available for calls received from 8:00 am to 5:00 pm CST Monday through Friday. Response times are not guaranteed during holidays, storm closures, or in the case of planned company events. Red Wing Software guarantees responses to initial call. Our inability to contact a customer within the guaranteed period because the customer is busy, on another line or out of the office, does not constitute Red Wing's non-compliance with the guarantee. Response times are guaranteed for the next available support specialist.

Software Updates

Changes in tax law, business practice or your operating environment may cause your system to need changing. Red Wing Software cannot guarantee these changes will be reflected in future software releases.

Accounting & Legal Advice

Red Wing Software is not engaged in the rendering of legal, accounting, or other professional services outside of our contracted professional services on a case-by-case basis.

Company:

News:

Web Site:

Address:

491 Highway 19
Red Wing, MN 55066

Phone:

Toll-free: 800-732-9464
Local: 651-388-1106
Fax: 651-388-7950

Wednesday, May 22, 2013