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800-732-9464 Free Demo

Accounting Software and Payroll Software for Small to Mid-size Businesses, Agribusinesses, and Nonprofits

Customer Care Memberships

A Customer Care Membership gives you access to a highly skilled team of Support Specialists who are ready to answer your questions, as well as access to regular updates developed to incorporate suggestions received from customers like you.

We offer several Membership options; each designed to fit specific business needs. Most plans include “next call” or guaranteed response times of no more than one hour on an unlimited number of calls!

For more information and pricing, please contact Red Wing Software at 800-732-9464.

Membership Benefits & Policies

Use the charts below to select the appropriate Membership for your business.

Customer Care Membership Benefits

AgCHEK
Benefits Bronze Silver Gold
Unlimited, toll-free access to Support Center icon icon icon
Tax tables and Federal tax form changes available (with Payroll) icon icon icon
Response time varies icon icon icon
Guaranteed one hour response time icon icon icon
Guaranteed next available technician icon icon icon
Personalized one hour online training session icon icon icon
CenterPoint Accounting
Benefits Silver Gold
Unlimited, toll-free access to Support Center icon icon
Maintenance releases available for free download icon icon
Tax tables and Federal tax form changes available (with Payroll) icon icon
Guaranteed one hour response time icon icon
Guaranteed next available technician icon icon
Discount on training seminars icon icon
Personalized one hour online training session icon icon
CenterPoint Payroll
Benefits Silver Gold
Unlimited, toll-free access to Support Center icon icon
Maintenance releases available for free download icon icon
Tax tables and Federal tax form changes available (with Payroll) icon icon
Guaranteed one hour response time icon icon
Guaranteed next available technician icon icon
Discount on training seminars icon icon
Personalized one hour online training session icon icon
Champion Controller
Benefits Bronze Silver Gold
Unlimited, toll-free access to Support Center icon icon icon
Tax tables and Federal tax form changes available (with Payroll) icon icon icon
Response time varies icon icon icon
Guaranteed one hour response time icon icon icon
Guaranteed next available technician icon icon icon
Personalized one hour online training session icon icon icon
Perception
Benefits Bronze Silver Gold
Unlimited, toll-free access to Support Center icon icon icon
Tax tables and Federal tax form changes available (with Payroll) icon icon icon
Response time varies icon icon icon
Guaranteed one hour response time icon icon icon
Guaranteed next available technician icon icon icon
Personalized one hour online training session icon icon icon
Red Wing Payroll
Benefits Silver Gold
Unlimited, toll-free access to Support Center icon icon
Maintenance releases available for free download icon icon
Tax tables and Federal tax form changes available (with Payroll) icon icon
Guaranteed one hour response time icon icon
Guaranteed next available technician icon icon
Personalized one hour online training session icon icon
TurningPoint
Benefits Silver Gold
Unlimited, toll-free access to Support Center icon icon
Maintenance releases available for free download icon icon
Tax tables and Federal tax form changes available (with Payroll) icon icon
Guaranteed one hour response time icon icon
Guaranteed next available technician icon icon
Personalized one hour online training session icon icon
Windows Accounting Series
Benefits Bronze Silver Gold
Unlimited, toll-free access to Support Center icon icon icon
Tax tables and Federal tax form changes available (with Payroll) icon icon icon
Response time varies icon icon icon
Guaranteed one hour response time icon icon icon
Guaranteed next available technician icon icon icon
Personalized one hour online training session icon icon icon

Check classroom training schedule for availability. Professional Services and online training can be scheduled during the months of March through December.

Customer Care Membership Policies

Guaranteed Response Times

Guaranteed response times are available for calls received from 8:00 am to 5:00 pm CST Monday through Friday. Response times are not guaranteed during holidays, storm closures, or in the case of planned company events. Red Wing Software guarantees responses to initial call. Our inability to contact a customer within the guaranteed period because the customer is busy, on another line or out of the office, does not constitute Red Wing's non-compliance with the guarantee. Response times are guaranteed for the next available support specialist.

Software Updates

Changes in tax law, business practice or your operating environment may cause your system to need changing. Red Wing Software cannot guarantee these changes will be reflected in future software releases.

Accounting & Legal Advice

Red Wing Software is not engaged in the rendering of legal, accounting, or other professional services outside of our contracted professional services on a case-by-case basis.

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  • Toll-free: 800-732-9464
  • Local: 651-388-1106
  • Fax: 651-388-7950

Saturday, October 25, 2014