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800-732-9464 Free Demo

Accounting Software and Payroll Software for Small to Mid-size Businesses, Agribusinesses, and Nonprofits

Customer Care Memberships

A Customer Care Membership gives you access to a highly skilled team of Support Specialists who are ready to answer your questions, as well as access to regular updates developed to incorporate suggestions received from customers like you.

We offer several Membership options; each designed to fit specific business needs. Most plans include “next call” or guaranteed response times of no more than one hour on an unlimited number of calls!

For more information and pricing, please contact Red Wing Software at 800-732-9464.

Membership Benefits & Policies

Use the charts below to select the appropriate Membership for your business.

Customer Care Membership Benefits

AgCHEK
BenefitsBronzeSilverGold
Unlimited, toll-free access to Support Centericoniconicon
Tax tables and Federal tax form changes available (with Payroll)iconiconicon
Response time variesiconiconicon
Guaranteed one hour response timeiconiconicon
Guaranteed next available technicianiconiconicon
Personalized one hour online training sessioniconiconicon
CenterPoint Accounting
BenefitsSilverGold
Unlimited, toll-free access to Support Centericonicon
Maintenance releases available for free downloadiconicon
Tax tables and Federal tax form changes available (with Payroll)iconicon
Guaranteed one hour response timeiconicon
Guaranteed next available technicianiconicon
Discount on training seminarsiconicon
Personalized one hour online training sessioniconicon
CenterPoint Payroll
BenefitsSilverGold
Unlimited, toll-free access to Support Centericonicon
Maintenance releases available for free downloadiconicon
Tax tables and Federal tax form changes available (with Payroll)iconicon
Guaranteed one hour response timeiconicon
Guaranteed next available technicianiconicon
Discount on training seminarsiconicon
Personalized one hour online training sessioniconicon
Champion Controller
BenefitsBronzeSilverGold
Unlimited, toll-free access to Support Centericoniconicon
Tax tables and Federal tax form changes available (with Payroll)iconiconicon
Response time variesiconiconicon
Guaranteed one hour response timeiconiconicon
Guaranteed next available technicianiconiconicon
Personalized one hour online training sessioniconiconicon
Perception
BenefitsBronzeSilverGold
Unlimited, toll-free access to Support Centericoniconicon
Tax tables and Federal tax form changes available (with Payroll)iconiconicon
Response time variesiconiconicon
Guaranteed one hour response timeiconiconicon
Guaranteed next available technicianiconiconicon
Personalized one hour online training sessioniconiconicon
Red Wing Payroll
BenefitsSilverGold
Unlimited, toll-free access to Support Centericonicon
Maintenance releases available for free downloadiconicon
Tax tables and Federal tax form changes available (with Payroll)iconicon
Guaranteed one hour response timeiconicon
Guaranteed next available technicianiconicon
Personalized one hour online training sessioniconicon
TurningPoint
BenefitsSilverGold
Unlimited, toll-free access to Support Centericonicon
Maintenance releases available for free downloadiconicon
Tax tables and Federal tax form changes available (with Payroll)iconicon
Guaranteed one hour response timeiconicon
Guaranteed next available technicianiconicon
Personalized one hour online training sessioniconicon
Windows Accounting Series
BenefitsBronzeSilverGold
Unlimited, toll-free access to Support Centericoniconicon
Tax tables and Federal tax form changes available (with Payroll)iconiconicon
Response time variesiconiconicon
Guaranteed one hour response timeiconiconicon
Guaranteed next available technicianiconiconicon
Personalized one hour online training sessioniconiconicon

Check classroom training schedule for availability. Professional Services and online training can be scheduled during the months of March through December.

Customer Care Membership Policies

Guaranteed Response Times

Guaranteed response times are available for calls received from 8:00 am to 5:00 pm CST Monday through Friday. Response times are not guaranteed during holidays, storm closures, or in the case of planned company events. Red Wing Software guarantees responses to initial call. Our inability to contact a customer within the guaranteed period because the customer is busy, on another line or out of the office, does not constitute Red Wing's non-compliance with the guarantee. Response times are guaranteed for the next available support specialist.

Software Updates

Changes in tax law, business practice or your operating environment may cause your system to need changing. Red Wing Software cannot guarantee these changes will be reflected in future software releases.

Accounting & Legal Advice

Red Wing Software is not engaged in the rendering of legal, accounting, or other professional services outside of our contracted professional services on a case-by-case basis.

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  • Toll-free: 800-732-9464
  • Local: 651-388-1106
  • Fax: 651-388-7950

Monday, April 20, 2015